#4

As far as I can tell, it’s not Hear.com who can get the latest model for you. It depends on the local HCP whom they hook you up with, whether that local HCP can get the latest models for you or not. Usually they can as long as they’re an authorized HCP for the particular HA mfgs that they associate with. It’s probably more of a question of whether they’re familiar with the particular brand/model that you’re interested in and want to push and service that brand/model for you or not.

If that HCP cannot get you the latest specific brand/model you’re looking for, you can always ask Hear.com to find another local HCP who can get it for you. You may have to travel a little further for the second HCP because Hear.com probably would hook you up with the nearest HCP based on your address first.

#5

Hi User586,

Thank you for taking the time to voice your concerns. Please know that you would be meeting with one of our contracted partner providers that we match you with locally. We do offer a 45-day trial which allows your brain time to adjust to the new hearing aids. If you are unsatisfied with our hearing aids or our services you can return the devices for a full refund. Please feel free to reach out to us if you have any questions or concerns. We are always here to help!

All the best,

Customer Success Team

#6

Hello Volusiano,

Thank you for taking the time to voice your concerns. At hear.com, our mission is to help others hear well to live well. We have a customer-first mentality which is why we have been able to carry a 92% success rate. We achieve this by finding the right hearing aid to suit your lifestyle needs. Our team has created our own proprietary device that is the newest in hearing aid technology but we also offer other leading hearing aid brands in the industry. We work hard to match you with a local provider or through our Teleaudiology services and provide you with a proper hearing aid evaluation and assist you during your 45-day trial.
Please know that it is never our intention to push hearing aids on you as we realize that hearing aids are not only a lifestyle adjustment but also an investment. Our hearing aid prices are determined by the technology level needed for your hearing loss. However, we do work with different insurance and offer a financing plan to make the devices more affordable to our customers. Should you wish to return to our services in the future, our doors are always open to you!

All the best,

Customer Success Team

1 Like
#7

Hello User586,

Thank you for your additional inquiry. Everyone’s hearing loss is unique to them and this is why we would recommend a hearing aid based on your specific hearing loss. If your preference is the newest in hearing aid technology, we would of course work with you to find the best fit. As I mentioned above, our team has created a proprietary hearing aid called the Horizon which is the newest in hearing aid technology. We would love for you to give them a try! Please do not hesitate to reach out to us with any questions or concerns you may have.

All the best,

Customer Success Team

#8

Hello Volusiano,

Thank you for your additional response. Our team would be the ones to place the hearing aid order for our customers. Whether this is our very own Horizon hearing aid or another manufacturer, we work hard to ensure you have the best hearing aid to complement your needs. We offer services with our contracted partner providers and our in-house providers through our Teleaudiology services. These providers will service your hearing aids and make certain that you are getting the best benefit possible out of your new devices. Please do not hesitate to reach out to us if you have any questions or concerns.

All the best,

Customer Success Team

#9

Hi all,

My name is Sami, and I am a Senior Customer Success Specialist for hear.com. I hope I was able to answer all of your questions and concerns in this forum. If you need any additional assistance, please do not hesitate to reach out to us. We are happy to help!

All the best,

Customer Success Team

#10

Well blow me down with a feather, awesome to actually have a customer representative on the forum, now let’s see if we can get the others to join up :wink:

5 Likes
#11

Is Signia Connexx software compatible with Horizon HA’s? Are the Horizon’s locked?

#12

No i doubt it, Horizon is an oddball version so it’s most likely they are locked, but maybe just software locked, as in getting the correct version of software gets you in to program without a code.

#13

If I purchase a pair of your Horizon hearing aids, is it possible to program them with standard Connexx software? Are they locked? Asking as while I know you do virtual fittings after purchase, I am tech savvy and am capable of fine tuning on my own.

#14

Hello,

While the Connexx software is not commonly used on personal devices/ given to customers, it is not locked. If you purchase a pair of our Horizon hearing aids, we would still encourage you to be fit and have adjustments made by one of our providers.

If you have any more questions, please feel free to reach out to us.

All the best! -Sami, Customer Success Team

#15

Are you saying that you are a hearing aid manufacturer? Or does an existing manufacturer make hearing aids for you to your specifications? What technology do you use which is “the newest in hearing aid technology”?

1 Like
#16

Hello Billgem,

Thank you for your inquiry! Our Horizon hearing aids are manufactured by Signia, one of the leading manufacturers in hearing care. We have developed this hearing aid to be the latest in hearing aid technology by offering a unique dual-processor approach for our AX platform of devices that assists with processing speech and noise in harder environments.
If you would like to learn more, please do not hesitate to reach out to us!

All the best,
Sami, Customer Success Team

#17

Thats not true, it was "developed " and designed by WS Audiology, you guys don’t make or design anything in this regard, nice HAs tho.

1 Like
#18

Hello,

Thank you for your response. Please know that hear.com is part of the WSA family. Our Horizon hearing aids have some additional features that are only available with the Horizon product line. This was actually co-developed by hear.com and WSA engineers. If you would like to learn more about our Horizon hearing aids, please visit our website. I have included the link below.

As always, if you have any questions, please do not hesitate to reach out to us!

All the best,

Customer Success Team

#19

Which ones are those, sounds interesting.

1 Like
#20

Hello,

This would be any of our Horizon AX devices. If you would like to learn more about our Horizon hearing aids, please visit our website. I have included the link below.

Horizon Hearing Aids by hear.com | Best Hearing Aids | Bluetooth & Rechargeable | No-Risk Trial

All the best,

Customer Success Team

#21

I meant which “additional features” do they have that no one else has, that’s interesting.

#22

The Horizon hearing aids are made by WS Audiology and are very similar to the latest line of Signia hearing aids. Signia’s AX platform, which uses dual processor technology and which these Horizon hearing aids use, and does represent something which no other hearing aids are using AFAIK. Doctor Cliff called this innovation potentially “a game changer” in the hearing aid industry. But their top of the line hearing aids don’t come cheap.According to their website, they cost $199 a month for 36 months. That’s almost $7200 per pair.

Signia has also been a leader in reducing the size of hearing aids in the last few years. I think it’s got something to do wit their battery technology (?) so that the hearing aid doesn’t need to be as big. The tiny Horizon Mini X in particular benefits from this so that it can fit into the canal and be almost invisible.

The Horizon hearing aids are duplicates of what appear to be identical Signia hearing aids? I have no idea if this resulted as a collaboration between Horizon and WSA as claimed or not. But it doesn’t really matter because as far as I can tell Hear,com is in fact one of the brands within WS Audiology, so they’re all the same thing.

1 Like
#23

As you posted here, I just wanted to share my experience filling out the online questionnaire that I got (from a link in an online news website). I was intrigued - not just the 45-day free trial, but I wondered if there was any model out there to compare with the Phonak Lumity Life aids I ended up buying last summer. I’m happy with these, but ALWAYS on the lookout for the next best thing in terms of hearing better, or other features.

I bailed halfway through the questionnaire cuz the questions were too one-dimensional: e.g., “In what type of hearing situations do you experience difficulties?” Truth is, several on that list, but I only got to pick ONE. That bugged me. Then I got another question, “Why are you looking for new hearing aids?” Again, I wanted to select SEVERAL on the list, but could only pick one. That’s when I bailed.

I just figured that the answers accepted would bias who I’d be sent to in my area. Maybe revise your online questionnaire?

I did a lot of online research to review and select an audi in my area when I relocated here 1.5 yrs ago. I’m SUPER happy with her, so I’d also wonder what the qualifications were of the clinic I’d be sent to if I completed the online form.

Well, perhaps I’m not your ideal prospective customer … but I read a lot about hear.com and would’ve been open to pursuing the link if the questionnaire did a better job of capturing my real needs. Thanks for coming to the forum here, cuz I LOVE it when a company reaches out to us here. We are YOUR target market. :smiley: