Harmony ll (Miracle Ear) Software Installation Issues

michael.letizia · December 17, 2018, 1:07am

Hi,
Having issues installing Harmony ll on Windows 10 64 Bit OS.
Seems to Install fine but won’t open, displays this window and never moves forward from there.
Harmonyll%20Screen%20Shot

Harmony%20ll%20Task%20Mgr32%20Bit

Have to close it with Task Manager.
Shows 32 Bit, maybe that is the issue??
Already tried Compatibility Mode for Win 7, No Good, won’t even install.

Thoughts??

Thanks,
Mike

pvc · December 17, 2018, 1:23am

What installation file did you use? This installation file works okay on Windows 10 for me;

michael.letizia · December 17, 2018, 1:28am

Hmmm,
Yup, that’s what I have.
I’ll try removing and reinstalling.

Thanks

michael.letizia · December 17, 2018, 1:40am

Nope, still hangs and does not load.

pvc · December 17, 2018, 5:22pm

michael.letizia · December 17, 2018, 6:16pm

Hmmm,
I don’t recall choosing a programmer during setup.
I’ll try it again.

Thanks

pvc · December 17, 2018, 6:35pm

I doubt choosing a default programming device will make a difference.

michael.letizia · December 17, 2018, 7:45pm

I don’t even show the option.

michael.letizia · December 17, 2018, 7:53pm

Installs but wont run.
Arghhh!

pvc · December 17, 2018, 8:43pm

Well Miracle Ear is using Connexx fitting software along with MEFit database, so,

It seems to be something on your computer because mine works
Maybe your installs are encountering some leftover settings

Do you have a way to try this on a different (and/or) clean computer?

Read the long Connexx paragraph in the software thread. Maybe you could try a different Connexx 8.5/database version to see if it gives you a choice between ME database and whatever else you use. This is just a suggestion about trying something else. I dunno if it might work?

How to find Fitting Software to Program Your Hearing Aids [DIY]

michael.letizia · December 17, 2018, 9:14pm

PVC,
The laptop I was using already has Genie installed and my settings saved.

Are you saying that I do not need the Harmony ll just use Connexx??

I have the Connexx 8 loaded I will try and see if the aids are detected.

This is for my Dad’s ME HAs, so it will be a while before i can try it, I don’t have my 312 pills yet.

Thanks

Mike

pvc · December 17, 2018, 9:29pm

No, not exactly. It depends on how you use it.

I am saying that Harmony ll is Connexx. Did you read the Connexx: paragraph that describes multiple Connexx dabases?

pvc · December 17, 2018, 9:48pm

Maybe not. I tried loading Signia (SiFit) and it just seems to keep them separate and each version has it’s own/different hearing aid list.

pvc · December 17, 2018, 9:59pm

But here’s what you might try;

Uninstall Harmony II
Install Connexx 8.5 with SiFit to see if this also fails on your laptop

That might narrow down the scope of the problem.

michael.letizia · December 18, 2018, 4:18pm

Got it.
After installing Connexx 8.5 over Connexx 8 Harmony ll loaded without issue…
Strange, but happy now.
Now just waiting for the 312 Pills to read the MEs

Thanks for the help
Mike

lqdung275 · November 23, 2020, 8:09am

Pls,I need software Harmony(Miracle Ear) 6.5 ?

haroonbashirm · October 21, 2021, 12:43pm

hi i need mirical ear connexx8 fitting software for my cic hearing aids plz share me link

aliasadsial681 · February 13, 2022, 3:08pm

Hey I need the setup file of harmony can you please give me i had a file but it got corrupted due to malware