I got my hearing screening last week at a local audiology center. I arranged this through Hearing Revolution, which was praised by many on here. Turns out the audiologist doesn’t carry Oticon HAs even though she’s listed through Hearing Revolution as a seller. Hearing Revolution apologized, and she’s trying to acquire a model of the OPNs for me to try but she doesn’t know anything about Oticon.
Meanwhile, I wrote 6 specific and concise questions to Oticon last Wednesday. I’ll replicate them below for anyone interested. I didn’t really expect any suggestions tailored to me specifically (even though I asked), but what I received 3 business days later was an email saying, “We can’t answer any of this question, see your audiologist about it.” Well, my audiologist was Googling and searching Oticon’s website for my question about the size of designRITE vs. miniRITE because she doesn’t know anything about them. So now I can’t get any of my questions answered. I’m just supposed to jump in blind, lay out $3-4,000, and either make a random guess RE: Oticon or just take whatever HAs my audiologist peddles and trust that “she knows best” (I’m sure she knows how to do her job, but I’m equally sure that audiologists have different brand “preferences” for different reasons, many of which are unrelated to my best interests).
Honestly, at this point this is more frustrating than buying a car. I really struggle in my day-to-day life without my hearing aids, but it is unfair that I should have to lay out $3-4,000 on a purchase I can’t be fully informed about. I wouldn’t even buy a $900 refrigerator without doing several days’ worth of research and careful consideration. I’m considering just forgetting about HAs entirely.
I don’t mean to be complaining…I guess this is just a last-ditch attempt to see if there is any hearing aid brand with stellar customer service and a stellar product (one that doesn’t require 42 million different “personalized location settings” - I don’t want to constantly fiddle with my HAs, I just want to hear). I’d also like to know whether I am totally alone in my frustration. I’m very disappointed in Oticon’s complete unwillingness to answer any of my questions. I did read all the white papers over the weekend; it helped a little more than the technical data sheets. I feel like I’m forced to make this purchase blindly, I can’t understand what model is going to help me most without being “over the top” (i.e. best value for me), and I frankly find the entire hearing aid pricing and business model to be absolutely absurd and I want no part of it.
The questions I asked:
What’s the difference between the following: Ria2 vs. Ria2 Pro, Nera2 vs. Nera2 Pro, Alta2 vs. Alta2 Pro?
Can you comment on the differences in hearing technology between the highest of these models (Alta2 as I understand) and the OPNs? I understand that the OPNs do not require the external device for Bluetooth connectivity, and that they connect to Internet of Things. Are there major differences in the actual hearing technology that I would notice with moderate loss? I’ve read the white papers, but it’s hard for me to translate that information into what I would experience.
Could you tell me how the Ria2, Nera2, and Alta2 (or Pro versions) compare with the old Intiga 8’s? Which one is most similar?
What I loved most about my Intiga 8’s was that I never had to modify or “personalize” any settings. My previous audiologist personalized the devices to me, and once I walked out of her office my hearing aids were hands-free. I have an active lifestyle and change environments often, and my Intiga 8’s adapted effortlessly to my needs. I forgot I even was wearing them. This is most important criteria for me: not having to fiddle with my aids (or some setting on my phone) when I move from one environment to another. Which aids that you sell would best meet that requirement?
Can you provide the actual size of the designRITE vs. miniRITE styles?
What’s the difference between ConnectClip and ConnectLine? Is the former only compatible with OPNs and the latter only with the other three models?