Sorry you had a bad experience at Costco. I had good service at Costco in both Portland Or and Phoenix. I would try a different hearing specialist at Costco next time. I got the Jabra at Costco at the end of January and I’m having the same issues that you’re having with the Phillips, plus a few others.
I seem to hear all the background noise and very little of the conversation in noisy environments, whether it be a restaurant or a crowded store. If I’m riding the light rail commuter train I can’t hear the podcast streaming to my hearing aids, even when I choose Streaming Focus.
The right hearing aid stopped working after 10 days and had to be sent back. It took a week to get a replacement.
I have a new Samsung Galaxy S24 Android phone and I have to restart it often because it doesn’t connect to both Jabra hearing aids.
I chose Jabra because it was highly rated by Consumer Reports, but the Phillips received the exact same scores in every category. I’m thinking of returning my Jabras and trying the Phillips.