“. The one complaint I have read is it only streams phone calls to one ear.”
I have used the Phonak Direct for two months. Am on the phone a lot and wore over the ear BT headset were many years. A regular phone only feeds sound into one ear. Why would you think you need sound going into both the ears? The incoming sound works fine.
When I first got the HA the outgoing sound quality to the caller on the other end hardly worked at all, when I went back to turn them in a few days later, the audiologist did a software update that it just come in. I would say the quality on incoming is better than 90% compared to the BT headset, and it would seem, after asking various friends to rate the quality they are now getting to be at least 80% of what it was before. That is why I decided to keep them. But I had before I would rate equal to “land lines like quality”.