False Low Battery Alarm


#1

Last year I got a pair of Phonak aids from the VA. All has gone well until about a week ago. Suddenly, my right aid started giving me the low battery signal and then shutting down. I can open the battery door and close it and the aid will work for a while then give the low battery alarm again. I know it’s not the batteries as I have used different and newer batteries so it has to be the aid. Can anyone shed light on this issue or do I need to just take the aid back to the VA where I got it?


#2

Go to the VA and more than likely it needs repairing or replaced.


#3

Forget the Phonak exact name (maybe “Direct”). Came out about 15 months ago, got them about 4/18.
it has BT connectivity. I have the same problem you describe, Some days I have to reboot one or the other several times a day. (Disconnect battery and couple seconds later reconnect it.) This can happen starting the first or second day and continue for a week until battery is really dead.


#4

Agree. I have had the VA get repaired aids back to me in a couple of weeks.


#5

I’ve had this problem with Phonak aids. They were sent back for a service, it was summer and very humid here. When they were returned it turned out to be a moisture problem.


#6

Hey guys, thanks so much for your inputs. They led me to try something. The dryer i was using was an electric unit with a 4 hr and 8 hr selector for time. This is what i have used until last night. The VA gave me a dryer that is a small plastic jar with silica beads and a foam separator. I used it last night and i also took the batteries out of the aids while in the jar. Today I put new batteries in the aids and after 3 hours I have had not low battery indications. This tells me that electric dryer is not working. I just ordered 100 3gm packets of cilica. I will gut the non working dryer and use it with the cilica packets and i think I will be good to go.


#7

How old is your electric dryer, I have one too that is is about 10 years old