We are choosing between AB and Cochlear after my son’s internal AB failure and I see some complaints online that folks cannot receive their battery orders for more than a month with Cochlear. How was your experience with getting replacement part and placing orders with your CI company?
Our experience with AB was overall good. I had to replace both processors almost every year (they cannot survive summer heat and humidity I guess, but it always took no more than 3 days. Battery order that was partially paid by insurance took a while a few years ago, but last time was pretty fast. I was also ordering a few cables every 3-6 months and never had a problem with that. All parts are pretty unreliable, but they ship replacements overnight, so overall we never straggle with that.