Why is it when John Q. Public contacts (by phone) a hearing aid manufacturer the first question from the aid representative is “Are You A Hearing Aid Dealer”? As in “if you’re a HA Dealer” please go a head with your question. But if you’re not selling hearing aids and want more information, "please contact your nearest Phonak, Widex, Resound, etc. dealer and they will answer your questions.
Now I’m sure there are a few here who claim they can call up any aid manufacturer and get direct answer they want. And my response would be “so when do pigs fly”. Hearing Aid manufactures are not “customer support friendly - period”. Case and point you would think there would be a “hot line” for anyone using or thinking of using a hearing aid, where basic questions/answers could be exchanged for the benefit of both parties. Like “when is such and such company coming out with a replacement aid/new aid or how do I get my aid to work or connect properly” etc.
Personally I think customer support is pretty important when someone is considering buying something that cost $2000 plus. But for what ever reason HA manufactures don’t really want to get into customer support. If anyone should have an issue with their new aid or have a question about a rumored new aid - the standard response line “contact your nearest hearing aid dealer” and ask them the questions you have.
Well maybe I don’t want to contact an Audi or a hearing aid salesmen, prior to getting some first hand information on a certain aid I’m interested in. Maybe I’m looking for more information then consumer reports offers (which is limited) or some other independent hearing aid review. Maybe I don’t want to make an appointment with an Audi until after I’ve done some homework and contacted X,Y, Z, company about their current aids and asked some general questions.
Why should hearing aid users get the cold shoulder from aid manufactures if they have a some general questions that need to be asked to gathering information about a current aid, or a upcoming new aid? Doesn’t two way communication benefit both parties, if at the end of the day it ends in a hearing aid sale??? But I don’t know how many times I’ve read on HT, “my Audi contacted such and such HA company” versus “the actually buyer or prospective buyer of a hearing aid contacted such and such HA company”.
Sorry about the redundancy but when someone spends say over $4000, or $5000 plus for two hearing aids - they don’t need to be told " Don’t call us - Call your aid supplier". That’s flat out cold.