#12

As others have mentioned here (me, too), “Volume Control” by David Owen, is also an excellent book about hearing loss, not so much a “how to” but an excellent discussion with history.

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#13

The Costco technicians are dependably capable, but with differing styles. Since you are familiar w/ Jabra, you might start there. I have the Costco Jabra EP 20 and love it. Follow-up visits do not mean the tech gave you a poor start–they are standard, expected, and even necessary in order for you and the instrument to work at optimum level!

#14

I bought and read his book. I think because you recommended it. Thank you.

He does write well. Somewhere in it he said the manufacturing cost for our hearing aids is $100 or so. (My thought, only if the design is by divine intervention. There’s a lot of work required before they start building them.)

Trying to avoid a rant…My first Phonaks were a miraculous fit because I had an amazing audi who set them up right. About 8 years later I got my second Phonaks. They were terrible. I left that audi to another one that was recommended to me. He had trouble setting new Phonaks up.

Lesson I learned is the setup is so important and it requires highly skilled people to be done right.

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#15

I got Jabra Enhanced Pro hearing aids at Costco on January 25, 2024. Ten days later the right one stopped working and had to be sent back. It took a week to get a replacement.

I’ve had other issues. They keep disconnecting from my Samsung Galaxy S24 Android phone. It’s easily fixed by restarting the phone, but it’s annoying.

I really can’t hear well in noisy environments. I seem to hear all the sounds I don’t want and none of the sounds that I do want to hear.

#16

Sorry to hear this. Did you learn why it quit working? Others here on the forum might like to know. The word understanding issue could be a programming issue or just you being a new hearing aid user??? Wearing hearing aids is sure a challenge for many. It’s not like putting new glasses on, very different.

The connectivity issues are related to Bluetooth LE Audio IMO. Your phone and these aids should be LE Audio compatible but I continue to hear issues with this new Bluetooth. My Google Pixel 7a is also LE Audio and issues with streaming started as soon as it got this phone. Previous phone was a Pixel 3, it had zero streaming issues with the same exact same hearing devices.

You are well within the warranty period for those aids. I am not saying return them but if you are really unhappy with them you sure can return them. There are other aids available there.
Something else you can try is a different hearing aid fitter. Maybe that could help with programming the aids.

Also try to take notes about the good things and bad things about those aids. Try to include the environment you are in at the time. This can help the filter help you.

#17

I don’t know why the right hearing aid quit working. I took it to Costco and they ran some tests on it but couldn’t get it to turn on. They said all they could do is send it back for repair or replacement.

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#18

The Rexton Bi-Cor will be replaced soon with the latest Rexton/Signia model.

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#19

My Costco doesn’t offer in store trialing of different aids. They suggest the one they feel is best for your loss and thats one you get to trial in store. When i asked to try another aid, they said that i would have to make another appointment to try a different aid. I asked if i could make a longer future appointment time to trial all of the aids in store back to back, they again said i would need separate appointments for each trial. Has anyone else had that experience? Tnx

#20

I have not. Must be a busy store.

#21

I have the Jabra Enhance Pro 20 and I’ve had nothing but problems with them. The Android app freezes and I have to restart the phone. Also, periodically I lose audio on one side or the other. I don’t know if it’s a software issue or a hardware issue. Ten days after I got my Jabra’s (January 25th) the right one stopped working and had to be replaced. Now the left one isn’t working at all. Jabra phone support is a joke. They just tell you to go to Costco. I’m done with these. I’m taking them back to Costco and getting Phillips.

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#22

@booch, I am sorry to hear that you are having so much difficulty with your hearing aids, the app, and Bluetooth on your Galaxy S24. And both HAs going bad, WOW.

I have the same setup but with the S23. My partner has the S24 and the Jabras as well. I really like my setup and I have not had hardware problems with my HAs but my partner did have a defective PhoneClip+.

I have had some of the same software issues as you but I have found quick workarounds that don’t bother me so much… overall I feel like I have had good stability with my HAs since I turned off LE Audio in my Bluetooth HA settings. But I get it. It can be frustrating.

I have had this happen twice of recent. I click on the bottom button of the phone screen to get into my running apps. I either hit ‘close all’ or I swipe to the right to find the EnhancePro app and swipe up to close just it. Then I restart the app. I do not need to restart the phone, which takes some time.

This seems to be a Bluetooth issue. I go into Settings - Connections - Bluetooth and stop and restart it. I do this when I loose audio in any ear or all ears even. This is quick and simple for me now and it does not happen for me a lot.

This seems to be a Bluetooth issue as well. I go into Settings - Connections - Bluetooth. Then select the settings wheel next to your HAs. At the bottom of the screen is the disconnect/reconnect switch. Tap that twice to reconnect. This is quick and for me now as well. It happens for me even less.

Again wow. I hope you get better luck with the Phillips 9040s.

Bluetooth can be frustrating on Android with HAs.
Phonak has the best results… The least amount of fiddleing with Bluetooth… Usually because they use the older Bluetooth 4.2 protocol which has the side effect of draining the batteries faster.

I would have to use non rechargeable batteries for Phonak HAs. My partner had rechargeable Phonak KS10s and had to take them out to recharge during the day. She also can hear a lot better with the Jabras. I personally would not want that.

My Jabras last all day with a large amount of streaming music, YouTube and phone calls. I have used the rechargeable case for a 3 day trip without plugging them in. They work well for me. Trade offs…I guess.

.

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#23

I would make sure that they set the hearing aids to automatically step up the gain as you get use to wearing the hearing aids.

That is apparently one of Dr. Cliff’s pet peeves with Costco, in that folks are not getting the full amount of gain that their audiogram and programming software says they should have to get the full benefit of a hearing aid.

Don’t be afraid to ask for adjustments. Note these hearing aids can be programmed remotely, So if you and your hearing fitter are computer savvy, this can save you a trip to the store.

You can also sign up for a free account to audiologyonline. From there you may be able to watch a video on the different programming settings that your hearing aid fitting can try for your brand of hearing aid.

Here is one for Resound. I believe Jabra uses the same software.

https://www.audiologyonline.com/ce/resound/events/details/35507/resound-smart-fit-1-8-35507

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#24

This is your first hearing aid? There is an adjustment period, so give yourself time to get used to them.

I would have no problem trying any of the three. All great companies and aids.

Just personally, if it was me walking in there, I would try the Phillips first. It is a related company to Oticon, and i consider Phonak and Oticon the top two companies for severe hearing loss. But i did well in the past with Resound (Jabra) and Rexton (Signia).

#25

I had a similar situation, but my COSTCO audiologist made a future appointment long enough for me to test out different HAs

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#26

Let us know how the 2 aids compare. I am interested since i have the Jabra’s and wondering if i should try the Phillips. Tnx

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#27

I got my Phillips hearing aids on June 5. So far I’ve had no Bluetooth connection issues with my Samsung S24 phone, like I did with the Jabra.

They are easier to turn on and turn off. You don’t have to press the buttons on the hearing aids as long as you do on the Jabra.

There are three programs, General, Speech in Noise, and TV Adapter. The Costco hearing aid specialist said they could load more programs but preferred to keep things simple. I agree.

It was much easier to set up the TV streamer on the Phillips, compared to the Jabra.

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#28

Im ready to return my Jabra’s. One aid keeps shifting sounds and losing high freqs and bt keeps unpairing, not just a bad connection but fully unpairs. My Resound One’s are more stable and dont have this strange shifting sounds.
How do the aids compare as far as sound and comprehension. Also how are they in noisy environments? If bt wasnt an issue which aid would you choose? Tnx

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#29

What kind of phone do you have? The Bluetooth on my Jabra’s kept disconnecting from my Android phone (Samsung Galaxy S24). I switched to Philips and don’t have that problem anymore. The Jabra didn’t do well in noisy places like restaurants. I haven’t had a chance to test the Philips in a restaurant yet.

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#30

I have a Samsung S20. Its wonky with my Resound One’s also.
I am interested in your comparison between the Phillips and the Jabra since im ready to return these. I hate the shifting sounds and strange suppression of some sounds at various times. I am now using the Outdoor program instead of the All Around because of this. At least the directionality stays constant.
Do you prefer the Phillips?
I just got my hair cut much shorter than usual and the wind noise is atrocious. Its so bad that just moving my head creates wind noise. Tnx

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#31

Yes, I like the Philips better than the Jabra. I’m glad I got to try both.

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