Costco Phanok Brio Hearing Aids

Have you explored asking your non Costco related audiologist if s/he can order and fit the Roger components for you? Even then, all of these components will be quite expensive. In addition to the new Roger microphone you’ll need the special receiver and the ComPilot neckloop.

I talked with the Costco audi regarding to order the Roger pen and Roger X (connected to ComPilot) from another audi but was advised that this add on device may be harmful to the service warranty offered from Costco. I know total cost may be ~$1200 for the Roger Pen and Roger X receiver. But then how do I understand people talking in noisy environment without those hearing assistance devices. That may make me missing a lot of social activities. Any comment are welcome. BTW, I like the Costco Phonak Brio than the Kirkland 5.

Is the warranty through Costco or the hearing aid manufacturer? I have ordered different hardware components via eBay and then online vendors without any consequence to the aids’ original warranty. This was approved by the company as I understood it. I suggest you call the Phonak representative directly as I have to see for sure to see if you can buy a Roger without jeopardizing the aids’ warranty through Costco.

Do I need audi to program the Roger Pen to my Phonak Brio? If yes, that means I have to pay another audi to program the Roger Pen and Roger X receiver. The issue is I heard most audi are pissed off because Costco sell much cheaper the Phonak Brio than Phonak Bolero (they both have similar functions). I am worry that there may not have any audi could help me if they know my Phonak hearing aids were purchased from Costco. Both Phonak Brio and Kirkland 5 share the same problem that could not be much helpful in noisy places.

they will know because you need the Costco version of the software to program Costco aids.

why do you think you need the extras for eating out and meetings?

— Updated —

they will know because you need the Costco version of the software to program Costco aids.

why do you think you need the extras for eating out and meetings?

See response above.


I did use the Phonak Brio in restaurants and no matter what mode selected (mode 1, 2 & 3 and mode 3 shoot for heavy noise areas) I was difficulty to hear people chat in the same table. Previously I had Kirkland 5’s mini mic as assistance device to enhance the listening capability in restaurants. It worked pretty good. But Kirkland 5 was unable to help me even for normal conversation, that’s why recently I switched to have Phonak Brio.

Was the audiologist able to install a stereo zoom program to help in noisy situations? Does Costco have a mini mic for the ComPilot for you to try? I was very disappointed in the mini mic but maybe you’ll have better luck with it. My own Zoom-link, an FM system, helps in meetings quite well but very not so well in noisy situations.

I have not seen your audiogram and word test scores. These numbers posted somewhat like mine will help others reading your questions to give you more helpful information. I am very curious how this Brio aids work out for you as I am looking for similar aids through Costco when my time comes to update my aids.


Richard,
Could you give help how do I post my audiogram and word test scores to the forum? Thanks.

Brialocus

On the very top of this message forum page is a tab called Settings where you click on to get to your information that can be edited by you as you see fit. At the extreme left is a tab that is called “edit your signature.” From there you can place your name and anything else you want to have in your signature e.g.,audiogram information etc.

Then you copy your scores on the audiogram as I have.

If you need more help, let me know.

Richard,
Thanks for the help. I may ask the Costco audi to try the Phonak remote mic for next visit.

According to the below documentation the roger pen does not require configuration which further confirms what was stated in this post.

http://www.phonakpro.com/content/dam/phonak/gc_hq/b2b/en/products/accessories/_documents/Product_Information_Wireless_Communication_Portfolio_027-0122.pdf

I am not sure if the Roger X needs configuration though. To reiterate what was implied earlier, if you have a compilot you need to get a Roger X receiver that attaches to the compilot to communicate with any roger devices, including the roger pen. This is because roger is a propreitary communication protocol that phonak owns.

I wanted to bring up another option. I think you can attach a fm receiver (MLxi) to the compilot and use the zoomlink or smartlink (same as zoomlink but with bluetooth).

And for a non-phonak solution using t-coil somebody on the forum mentioned the following:
http://www.tecear.com/Comfort_Contego.htm

My experience with the COSTCO hearing aid center and the Phonak Brio continues on its 6 month of never ending adjustments. COSTCO is doing a HUGE disservice to people who are buying hearing aids there.

  1. COSTCO will only test your hearing once to tell you how bad your hearing is. You will FAIL this test. Once you get your hearing aids, your hearing will not be tested in tone or speech discrimination and there will be no definitive scientific result to tell you if your hearing is better with one setting or another. The will say, 'you’ll get used to it in 2 weeks". Many people do, but why settle for not hearing when you are giving them all this money?

  2. (This is not just COSTCO, many HA providers are like this) You will be fitted and programmed in a completely quiet environment, in the booth. Then they will ask you after the hearing aids are turned on, in complete silence, “how do they sound”, and you reply, “there is no sound in here, i don’t know.” So they open the door to the booth and you go outside into the store which is one big echo chamber and of metal and hundreds of people talking at once. This is not a normal environment, but soon everything will be adjusted to sound best inside the COSTCO and no where else. As soon as you get home you realize how annoying the TV sounds or how water flowing out of the faucet sounds like static, and hence another appointment and adjustment.

  3. If they could only put the programming software on a laptop and program in the environment you actually use the hearing aids, then the BRIO might actually work really well. I am on my 20th hit or miss adjustment. I tried telling them, every time a car drives bye, i have to hit the down volume button 10 times because there is no noise reduction. This could be programmed correctly if it was fitted using a laptop, on the street, ONLY ONCE. Instead, another appointment, and another one, and another one, Im so sick of this process.

  4. I tried the double domes, which worked really really good for sound quality, but kept popping out of my ear and the sound disappears, or the feedback reduction destroys whatever sound is now produced when the domes are popped out. If they wound stay in the canal, I would say the best hearing aid ever, less the comPilot, which is an annoying joke. It became where the domes were popping out every time I moved my jaw, so we then went for the power receivers in a hard mold. Sound quality is no good with these molds and receiver. It is static sounding and brash, lots of harmonic distortion. You would think they would be high fidelity sound, as they place a high fidelity jingle when they boot up. so another appointment and another one and another hit and miss adjustment. Never tested to see if my speech discrimination is better with one setting or another. Totally unscientific. Nothing like when I used to go to the Mass Eye and Ear Infirmary in Boston where you are tested repeatedly until they find the right setting.

  5. The COMPILOT/Bluetooth connects to the phone is annoying. There are two LED light that blink every 2 seconds to remind you the device is turned on, and to remind you that you are connected to a bluetooth device. Why do I need to be blinked at every 2 seconds? I know its on, I turned it on, not someone else. Otherwise I turned it off, I don’t need to be reminded and everyone else around you too. Sadly, can’t stop the blink which lights up your chin at night in a radioactive green glow. When a call is connected, the sound does go to both ears which is really really good. Otherwise there are more beeps and bells and voices which can be turned off 80%. The remained bells and whistles cannot be turned off so its best just to keep the ComPilot OFF all the time until when the phone rings or when you need to change programs or volume, otherwise this device will drive you batty. What was phonak thinking when the designed this thing? Why didn’t they test it out first. Why can’t you turn of ALL the blinks, bells and whistles. An ergonomic failure.

  6. Tomorrow is another adjustment. Maybe I should return them for good and see a real Audiologist who can program these in the field, with a made for iPhone HA. Anyone know someone who can program in the field in So. Florida to save me endless back and forth?

If you’ve had 20 adjustment sessions and the hearing aids still aren’t satisfactory, it’s way past time to pull the plug. You should try a different brand, a different audiologist/hearing instrument specialist, or both. And 6 months is the upper limit for Costco hearing aid returns, so don’t wait any further.

SayWhatTooMuch,

Can you please post your audio?
Thanks

Either have them reset to factory default and insist their Rep be on site or cut your losses before it’s too late.

No bueno. No Roger pen. When you work with Cosco, we try for 80% of ya’all. Hence, no Roger pen. Sorry, you may be looking for things you may not find, anyway.

  1. COSTCO will only test your hearing once to tell you how bad your hearing is.
    Wrong. My Costco called me after two years to tell me to come in for a re-test. I went in, my hearing had dropped a little and the hearing aids were adjusted.

  2. (This is not just COSTCO, many HA providers are like this) You will be fitted and programmed in a completely quiet environment, in the booth. Then they will ask you after the hearing aids are turned on, in complete silence, “how do they sound”, and you reply, “there is no sound in here, i don’t know.” So they open the door to the booth and you go outside into the store which is one big echo chamber and of metal and hundreds of people talking at once. “How do they sound” is just being polite. They are not really asking for clinical information. There is no way they could provide an environment that could simulate all your real life situations. The hearing aids are set up based on your hearing test, plus a few other clues like your age, activities, and input from you like too sharp, too tinny, too muffled, too loud in this situation, too quiet it that situation, feedback, and that’s about it (plus your preferences for programs). The rest is up to you to get used to the new sounds over time.

  3. If they could only put the programming software on a laptop and program in the environment you actually use the hearing aids, then the BRIO might actually work really well. The pro doesn’t actually have to be in the environment in order to know how to program it.

  4. The COMPILOT/Bluetooth connects to the phone is annoying. There are two LED light that blink every 2 seconds to remind you the device is turned on, and to remind you that you are connected to a bluetooth device. Why do I need to be blinked at every 2 seconds? I know its on, I turned it on, not someone else. Otherwise I turned it off, I don’t need to be reminded and everyone else around you too. Sadly, can’t stop the blink which lights up your chin at night in a radioactive green glow. When a call is connected, the sound does go to both ears which is really really good. Otherwise there are more beeps and bells and voices which can be turned off 80%. The remained bells and whistles cannot be turned off so its best just to keep the ComPilot OFF all the time until when the phone rings or when you need to change programs or volume, otherwise this device will drive you batty. What was phonak thinking when the designed this thing? Why didn’t they test it out first. Why can’t you turn of ALL the blinks, bells and whistles. An ergonomic failure. The bells and whistles sound like notifications from your phone. Those can be turned off in your phone.

I’ve had about 10-12 visits, some for actual problems and some for making adjustments for my preferences (I like a lot of noise reduction in the Restaurant setting) and I have to give two thumbs up to my Costco Audiologist (who is a “real” audiologist). Did you know Costco has training that goes beyond the state required?

Hello from a fairly new Costco HA Phonak Brio BTE P-UP user and brand new to this forum. I have been wearing for almost 2 months and have been back for adjustments 8 or 10 times. Based on the hearing test - they did a second one because it was just over 6 months old when I decided to demo a Phonak Brio BTE. When I originally had the hearing test Costco told me they did not carry a power aid that I required. The second hearing test was required because after 6 months the Costco location I went to will not sell you a HA without a hearing retest. Results were similar and 2 weeks later was fitted with the Brio HA - BTE - P-UP and programming done.

1 - Initial Programming required that I reduce the volume as much as possible - 5 or 6 down beeps - each day when first turned on. Back to Costco with a list of 10 - 12 items that needed to be adjusted and found out my HA was the first Brio BTE P-UP they had sold and they had no experience with doing the adjusting.

2 Third visit to Costco was with a Phonak experienced employee who I was told could do the adjusting. After 25 minutes plus another 45 minutes on the phone to Phonak I was asked “How does it sound” I said I could hear and understand her but did not know how it would be outside of the small booth. Had a miserable few days in that unless I was less than 3 ft from a person I could not understand them.

3 - Fourth visit to Costco I asked if any of other Costco stores in the area had someone that was experienced with the BTE P-UP or the Phonak equivalent BTE. After a phone call I had an appointment with another Costco HA location about 35 minute away.

4 - Visit 5 thru visit 12 - Rep was unable to get volume turned down enough. Had another hearing test done and was told that hearing slightly better in the 250 & 500 Hz
and volume when adjustments made better but still had to turn down 2 - 3 beeps when turning on as well as in each manual program. Have not been able to hear the home alarm beeps when activated but with older Phonak HAs - Savia Art 311 dSZ - that are 7 or 8 years old I can hear the alarm beeps fine. Another couple of calls to Phonak but still can not hear the home alarm setting beep with the Brio BTE P-UP. Speech understanding not any better that older Savia Art HA but understanding in restaurants is better. Still difficult for me to understand why the Brio BTE P-UP can not be adjusted better for my hearing loss. Am thinking of trying the Brio BTE B-SP or the KS 5.0.

Phonak is suppose to be coming out with a power BTE using the new V chip within the next few months. It is suppose to offer better speech understanding so I possibly will continue to demo one or more Costco HA and then try out the new Phonak Power BTE with the V chip from an audiologist and pay a much higher price.

Any suggestions would be greatly appreciated.

— Updated —

Hello from a fairly new Costco HA Phonak Brio BTE P-UP user and brand new to this forum. I have been wearing for almost 2 months and have been back for adjustments 8 or 10 times. Based on the hearing test - they did a second one because it was just over 6 months old when I decided to demo a Phonak Brio BTE. When I originally had the hearing test Costco told me they did not carry a power aid that I required. The second hearing test was required because after 6 months the Costco location I went to will not sell you a HA without a hearing retest. Results were similar and 2 weeks later was fitted with the Brio HA - BTE - P-UP and programming done.

1 - Initial Programming required that I reduce the volume as much as possible - 5 or 6 down beeps - each day when first turned on. Back to Costco with a list of 10 - 12 items that needed to be adjusted and found out my HA was the first Brio BTE P-UP they had sold and they had no experience with doing the adjusting.

2 Third visit to Costco was with a Phonak experienced employee who I was told could do the adjusting. After 25 minutes plus another 45 minutes on the phone to Phonak I was asked “How does it sound” I said I could hear and understand her but did not know how it would be outside of the small booth. Had a miserable few days in that unless I was less than 3 ft from a person I could not understand them.

3 - Fourth visit to Costco I asked if any of other Costco stores in the area had someone that was experienced with the BTE P-UP or the Phonak equivalent BTE. After a phone call I had an appointment with another Costco HA location about 35 minute away.

4 - Visit 5 thru visit 12 - Rep was unable to get volume turned down enough. Had another hearing test done and was told that hearing slightly better in the 250 & 500 Hz
and volume when adjustments made better but still had to turn down 2 - 3 beeps when turning on as well as in each manual program. Have not been able to hear the home alarm beeps when activated but with older Phonak HAs - Savia Art 311 dSZ - that are 7 or 8 years old I can hear the alarm beeps fine. Another couple of calls to Phonak but still can not hear the home alarm setting beep with the Brio BTE P-UP. Speech understanding not any better that older Savia Art HA but understanding in restaurants is better. Still difficult for me to understand why the Brio BTE P-UP can not be adjusted better for my hearing loss. Am thinking of trying the Brio BTE B-SP or the KS 5.0.

Phonak is suppose to be coming out with a power BTE using the new V chip within the next few months. It is suppose to offer better speech understanding so I possibly will continue to demo one or more Costco HA and then try out the new Phonak Power BTE with the V chip from an audiologist and pay a much higher price.

Any suggestions would be greatly appreciated.

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