I don’t see how the issue could have affected warranty. The warranty is a written agreement. I am dubious about KS10s returning, but I have definitely been wrong before.
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My impression was that the KS10 was a private lable version of Phonaks Audeo P90R’s. I have the Phonak P90R’s.
So when talk started here about the reason for the removal of KS10’s from COSTCO’s shelves because of reliability issues, I wondered if this was because
- the KS10’s were redesigned to meet COSTCO’s request for proposals, and they weren’t the same
- or, they were the same and explanation was wrong
- or, whether Phonak’s Audeo P90R’s had the same problem but their hearing aid providers were more skilled at solving the problem
- or all of the above
Point is I hope that we as users of both models of this hearing aid find them acceptable and reliable for the life length we expect. I don’t have back-up hearing aids that I can use if mine fail. They are essential to my safety at work. (Using previous Phonaks I couldn’t hear moving traffic or equipment behind me on construction sites. I can with the P90’s. Do I phone in sick if my hearing aids fail and aren’t returned for two weeks?)
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Regarding needing hearing aids at work for safety: If explained to your audiologist, they may very well be able to provide a loaner while your hearing aids are being serviced. Another possibility might be an alternative work assignment.
Might have even been the charger.
Jordan
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From reading all the posts here … it appears that is what it is.
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No. I’m old. They’d just kick me to the curb . No alternative work assignment, though I appreciate your suggestion.
My audiologist is incredible. About 4 months ago he took my old hearing aids and reprogrammed them. He provided me with batteries, and wax guards too. But he’s changed all my settings since. When we finally get my P90’s right I’ll ask if he can reprogram my old HA/s again. Phonak is here in town. Maybe he could find loaner P90’s and program them…
DaveL
Toronto
my audi provides loaners while my aids are in the shop. Ask! i bet yours does too.
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Thanks Jeffrey.
I’ve had 2 concerns during the almost 20 years I’ve used hearing aids.
- Is there insurance against loss or damage I should be buying?
- How will I hear if I have to send my HA’s back?
Thanks for your response.
DaveL
Toronto
- It depends largely on where one buys one’s hearing aids. I believe Costco includes a 3 year loss and damage policy. This is something to clarify when one purchases. If you’ve already bought, clarify asap so you are not surprised.
- a)If you’re having problems with your hearing aids and your provider can’t fix it. b) For a lot of providers, near the end of the 3 year warranty it is wise to send them back for “refurbishment.” Usually you just get new aids. You need to remember to do this on your own. I am unaware of any recalls of hearing aids so I doubt anybody is going to contact you about sending hearing aids back.
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Thanks MDB. I have Phonak P90’s that are just over a year old. My audiologist has been very helpful. Yet I’ve been so concerned taking masks off that I’ll lose a hearing aid or two. Masks are seldom seen now; but in some environments I feel the need to wear them. I’ve had a few close calls.
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When I wear a mask with my aids I need to check my aid placement every time I put my mask on or take it off.
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MDB I do that too…
It’s like treatment for sleep apnea. I used to use a mask that worked well. Respironics Dreamwear. As I wore it more and more, I used to check it for leaks. After a while I became so impulsive that I would wake up in my sleep to check for leaks. Finally I changed make and model of masks! Sleep quality had deteriorated so badly I had to make a change.
Thanks Neville! Much appreciated.
DaveL
My aids from Costco have the 3 year manufacturer warranty and 2 year warranty for loss and damage
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I have had me KS 10’s for about a year now and just started having charging issues. About once a week my right aid is not charged in the morning even after making sure it is blinking before I close the charger cover. I am changing to my Phonak travel charger to see if it solves the issue. I will report back with results
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hans, it’s probably the charger. However, I’ve noticed that my right HA, with its super powered and heavy plastic mold, will sometimes pull the aid off the magnet connection on the charger. It’s not at all apparent other than the green charging light will go out. Even a slight bump of the desk where the charger sits can make the aid pull off the charger. so that’s something to check.
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It’s a HA that makes it possible for me to fly and lift automobiles over my head. I got it at Costco.
No, what I meant was I have a custom mold and whatever you call a power receiver.
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I think you’re just saying that the aid is imbalanced in the charger because the of the receiver and large mold?
yes. and I have to add some words to post.
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