Purchased a pair of Costco Juna 9 IICx not to long ago. First time wearer. Went back for several rounds of adjustment but specialists just can’t seem to get it right. Sound is always muffled and I’m having issues even understanding some people standing right in front of me (not to mention noisy environments; better off taking them out).
I have a Soundgate and recently found out that the telecoil function can be turned on even when there’s clearly no induction loop installed anywhere. (e.g. outside, in the car). However when I have the telecoil function on, it does “open up” the sound (maybe more mid and high frequencies?). There’s some infrequent random static and beeps with telecoil on (probably because there’s no loop installed), but overall with the telecoil turned on I’m hearing better than any of the preset programs. I’ve asked the hearing aid specialist why this is and to recreate/copy the telecoil settings into the automatic program. Specialist has no idea and so far unable to help. Specialist doesn’t even believe the Juna 9 IICx is telecoil capable.
Has anyone had this happen to them? Any thoughts?