Well, what a difference after the followup appointment.
As mentioned in my earlier post, the Costco fitter had ordered longer speaker wires. She fitted them and now the fitting is perfect - the speakers no longer keep pulling out of my ear canal.
This means I’m getting much better sound in every respect since the speaker is deeper into my ear canal (where it is supposed to be). The Bernafon Representative was present during the entire appointment and helped a great deal in every respect and, I think, the Costco fitter learnt a lot from the rep also.
I had a few questions/issues which were all answered, the main one being feedback in the program for “music/TV”. Adjustments were made and now the whistling/feedback has gone. Also, I could not hear voices in noisy situations all that well so adjustments were made there as well (to lower the gain on 89db levels and increase them on 65db levels, I think).
The ability to change volume and to mute the HAs locally was added, which now works.
Also, after one week, data from the data logger was analyzed and the suggested changes accepted within the program.
I asked about the “AutoTelephone” feature which will send 50% of sound coming out of a telephone earpiece into the microphone and the other 50% via. the telecoil. It also can be programmed to “mute” the non-listening ear. Turns out this feature had not been activated by the Costco fitter and so this was activated today. However, I cannot tell that it is working so I have left a message about this at Costco.
The only other thing that is not working is the Remote Music streamer when on Bluetooth. When it is connected by wire to the iPhone I get full stereo sound into my HAs, but when on Bluetooth, nothing. Phone calls do work through the streamer via. Bluetooth just fine. Also, the TV adapter works via. Bluetooth just fine.
I asked about the possiblity of buying the Hi-Pro box and cables and self programming (in front of the company rep) and this was a non-starter. The fitter did say however that “many” customers ask for that.
I can tell, just from one visit, that I will definitely want to be able to self program if I am going to keep these HAs. Just very small adjustments make a huge difference - I guess our cars, even when we are half deaf, are pretty sensitive instruments.
In summary, I would say if the Bernafon rep had not been present, I would not have gotten the same level of adjustment expertise that I did - so I got real lucky there. The Costco fitter is very nice and professional but simply is just starting to learn about the Oasis software and all its features.
I’d sure like to get my hands on a Hi-Pro box and a pair of C44 cables. If anyone has them and would like to rent them or sell them to me, please PM me.