I believe Mike, as @PeterH says, you need an account with Boots Hearing Care UK, to access their app, a while back (last year sometime?) they sent me information on how to download the app, but as I wasn’t really interested in their app, I never followed it up, so I can’t comment on how effective their app is… Boots Hearing Care UK, is basically owned by Sonova, I believe they have a 51% controlling share in Boots… Cheers Kev 
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Learned new slang today!
WH
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That sounds really frustrating! I have the same aids but I use Android, or I might know what to suggest. What you have tried should have done the trick. In addition, I might also do a “force stop” of the app, or a restart of the phone, but I don’t know if that would help in your case.
I hope that the problem is solved soon!
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I have the same problem. Been to my audiologist and tested everything. Including uninstalling and reinstalling the IOS app. Still having trouble staying connected. This is impacting both Windows 11 and my iPhone 14 IOS 18.5. I am 3 months in and loved them until this started. Should I ask for a refund or wait for an update?
If your in a 3 month trial period, you might want to consider another brand. Don’t that an update is forth-coming.
I have had M90-R’s since 2019 along with similar issues and frustrations as MikeSam. I am up to Android 16 on a Pixel 9 Pro Fold with myPhonak 7.1.0.1290. I am actively corresponding with several Phonak and Sonova email addresses. So far, they have told me they are working on improvements, have given me several versions of reset instructions and have asked for version information and screen shots. This is all typical first-level support sandbagging. I reply with narratives of my experiences. I am gradually figuring out what combinations of settings and procedure steps make things work the best possible. Admittedly, myPhonak has added new useful features since 2019, but connectivity is still sub-standard. Take heart that Sonova’s Bluetooth implementation is better than the others because they started with Bluetooth Classic instead of the Apple thing. I have watched a bunch of videos with workarounds. My audiologist says the same as they all do - everyone who’s paying attention has the same problem. I will let you know if I get anywhere.
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Appreciate the input. Nice to see that I am not the only one with the problem. Look forward to your updates. Thanks.
Update - So far so good. Don’t know what has changed, but have not any problems in over a week. Only time I have lost the connection is when I left my phone elsewhere (greater than 10 meters (30 ft). phone is on the same version, bluetooth is too, had re-installed the app, but it is the same software version. My audiologist did update the aids a few weeks ago. Maybe the programs all decided to work together. Will keep you updated.
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Hi Mike…for what it is worth I also have had connection problems with my Phonak Audeo P90’s, especially after any software upgrades of the APP or disconnecting from my phone. Recently I purchased a new Iphone (running IOS 18.5) and found that if you have ANY bluetooth device turned on in the general vicinity of the charging station or the HA’s the Iphone would not connect. I must have deleted and reloaded the APP 10+ times. Finally I turned off every bluetooth device I had; IPAD, Computer keypad, Laptop and low and behold connected and found the HA’s the first time. Danka also noted this as a potential problem. I do use my IPAD as well with the Phonak APP software BUT make sure you turn off the bluetooth on the phone otherwise there will be a conflict. Likely you will find an error message " not able to connect or not found". Turn off the other devices BT and you will have no problem I believe.
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I far as I know no problems with BT devices. I did learn that I couldn’t connect to my iphone and ipad at the same time. Hence, from then on I have only used my iphone. As I said in another post, for the past week or so, I haven’t had any problems. I don’t know what is different. Programs have not been updated. Maybe they have learned to work with each other. Keeping my fingers crossed.
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Once paired, you should be able to seamlessly go back and forth streaming from one then the other without shutting anything off. If I am seeing videos embedded in web pages on my iPad, I hear them, and if something notifies me on the phone that comes in too. One at a time, the iPad sounds freeze when the iPhone is talking, but then the iPad goes straight at it again. You should be able to have 8 devices paired, two active. You should only have to disconnect a device if you want to go to a third device while still being near the other two. I usually don’t have a third device paired. I use phone and tablet like this every day though. iPhone 14 Pro Max. I forget the iPad version, couple years old. Sphere i90 HAs.
WH
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After many hours of trial and error, I believe I have worked around my Android-Bluetooth connectivity problem. Both the Bluetooth Classic and the LE radios now connect reliably. The former stay connected all day and the latter reconnect in fifteen seconds. One or more of six changes I made over the last few months (in order of likelihood) seem to have fixed the problem:
Later model (right) M90-R as Bluetooth-side device – Around 2022, my lost my right-side device was replaced by insurance. Maybe the hardware was improved after 2019. Sonova hinted about this in one of their first-level support questions;
Roger driver not installed on Bluetooth-side device – The Roger driver was not covered by insurance (?!?) and was not installed on the replacement device. Roger may interfere with Bluetooth operation;
Swap Bluetooth-side device – I used Target to switch from L to R as the primary BT Classic device. The swap itself may tidy things up in the device software’s internal data;
“Stay Connected” in myPhonak and “Allow background usage” in Android turned off – when myPhonak runs for a long time continuously, it appears to break itself;
Android 16 – Google says they made big improvements, but they appear to be exaggerating. I don’t see an Auracast chooser anywhere;
myPhonak version 7.1.0.1290 – Better than the featureless un-killable 2019 version I started with and the 2022 version they said would be more reliable. Must be completely reinstalled, not updated-in-place.
In my experience, forgetting and re-pairing is not usually enough to fix anything. Having other Bluetooth radios running and even paired at the same time as myPhonak or the HAs does not seem to have had an effect one way or the other. I refuse to stop using Android Auto.
During my ownership of Perseos w/FM receivers, Savias w/FM receivers, a SoundPilot, a Handymic, a SmartLink, Telcom FM Transmitters, TV Connectors, and others before them,
Phonak has never fixed anything in current-model devices or even notified my Audiologist of any updates. In the past, they did not appear to backport new features which is why I’m not buying Spheres until I hear an Auracast demo.
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I have an Android tablet with myPhonak installed in it, rather than a phone. My Bluetooth connectivity issues were resolved after I uninstalled the app, restarted my tablet, shut off my antivirus app, and reinstalled myPhonak. The reinstalled myPhonak had all the features it should. The first installed version was missing the equalizer!
The Phonak app has been pants since the start in my opinion. So much so, I’ve programmed my aids so I don’t need to touch the dam thing 
When I was using it, I found that the only reliable way I could force it to stay connected was to go into the software and “delete all Bluetooth connections” and re-pair the aids. It was like it got “stuck” and it would tell me they were connected when they weren’t. I know apps can be fantastic and a lot of people get a lot out of them, but I tend to prefer to program the aids in a way that means I have full control from the rocker switch. (Mostly because I don’t want to get caught out in a situation when I don’t have / can’t use my phone). Also, the Phonaks can connect to three devices at once. Sometimes mine will decide they prefer my laptop over my phone when I’m working. I try to get in the habit of disconnecting them and “forget device” so the Bluetooth isn’t roaming for a connection all the time.
Sorry you’re having this issue. It’s so frustrating when things don’t work as they should.
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Same here. I just add a couple of additional programmes (from Target), and scroll through them by long presses. If I’m in the middle of a pub, and realise I’m in the wrong programme, I find it better to maintain eye contact, and press to change, rather than: “Hang on, I can’t hear you, and then get my phone out and launch the App”. I find I’e lost the conversation then.
I do, however, occasionally adjust some sliders in the app, and if successful, record what I need to do in Target.
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You said you added a couple of additional programs and you can scroll through them by long presses. Please how this was done. Did your audiologist do this?
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I self programme, but yes, adding additional programmes is done in the Target fitting software
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I had similar problems in the past and, I contacted Apple. Their recoomendation was to do a reset network settings in the iPhone settings menu. You may lose your wifi passwords and BT connections after this (need to re-pair). This fixed my issues.
I’m one of those that prefer to do adjustments via the app (naybe because I have the lowest tech Phonak that only has 2 autosense programs that require me to do manual adjustments). Plus, I do not like using the buttons on my HAs (too tiny, I’m 6’2 with big hands). My other HAs do not have buttons and I don’t miss them .
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i don’t understand. the only network settings i see is Reset Network Settings which i believe is for when you want to prepare for a new phone. I did this when I got the new iphone. Are you possibly referring to resetting Blue Tooth or Wi-Fi?
I don’t think as fast as I used to (Almost 80). I finally realized what the connection problem, of my iPhone and HA’s was. I should have listened to the people that replied to my post. Anyways - If I turn off all my Bluetooth devices (BT), my HA’s connect fine. Apparently there is a BT limitation of some sort regarding the number of devices that can connect to the phone. Also, it must be a power issue, as the HA’s do not have as much power as a computer, TV, and etc. I noticed that the “stronger” devices always connected to BT first. Anyways, I now know how to get my HA’s connected to my iPhone. Thanks everyone for your help.
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