I just got a new Phonak Eleva 311 DZ a couple of months ago and I have been to me Audi at least four times to get the aid “dialed in” and I’m still having problems with it.
About me: I have had hearing aids since 1988 and until now they have been "in the ear type with the last set being Widex. My right ear had the Phonak and my left ear will be getting a CI in less than two months.
The Eleva automatic programs are taking me a while to adjust. While driving, as soon as I reach a certain level of noise, my aid will have a very noticable increase in volume for about 10 seconds before adjusting back down to a lower volume. That I can live with.
The major problems are peoples voices “booming” and most noticeable when I’m near them talking. I occasionally need to go out in the “shop” where I work and talk to a tech and his voice will be “booming”. There’s “shop type” of background noise). I was talking with my dental tech when she was doing my regular cleaning and her voice was booming also. This “booming” effect makes it almost impossible to understand the person talking. I was talking with a client this morning and he was talking softly but his voice was very hard to understand becaue of the "booming’.
I have a MaxIT neckloop that I also use with my cell phone(Motorola Razr M3 & T3) and before my most recent Audi adjustments I was able to better understand people calling and talking to me, but not now. I have my cell phone volume and neckloop volume turned all the way “up” before and after my last adjustment and still can’t seem to get enough volume plus I now have some distortion to work with. I understand better on my cell phone without turning on the T-coil. My desk phone has a seatloop and I still hear better by just going to the normal “speaker phone” function.
In loud restaurants my new Phonak seems to work on cancelling the background noise. My in-the-ear Widex in my left ear was set-up to compensate for my hearing losss and does not help at all and when I removed it today, I was able to understand my wife much easier and better without the extra incoming loud sounds. My Widex in my right ear that I replaced with the Phonak just always seemed to need more “volume”. I will say that when both Widex’s were in both my ears, I was able to understand more mucic, etc., in my car even though I had to turn the radio volume up.
I know the Phonal Eleva is a very good hearing aid, but what should, if anything, that I need to do to help explain what’s happening to me so that my Audi can better “dial me in”?