I wear Starkey Livio AI and visited the new in-network audiologist to exchange the battery under warranty. She just sent them to the factory, and I picked up my hearing aids the other day.
Then, I received the vague invoice from the audiologist, and she submitted $450 as a service plan to my insurer. According to the EOB, that cost was for hearing aid service, CPT code V5299, hearing aid maintenance: ear hook, receiver, tube changes, etc.
I’ve never received those services from that audiologist.
This audiologist didn’t accept my request to send me the itemized bill.
I am stuck on this issue, and if you have any information about similar situations, I would appreciate it.