We just received a pair of Canto’s from Audicus for my young adult son who has moderate to severe hearing loss.
He tried them out and what we found is that his 7 yr old Oticon’s with custom moulds work better than these with the standard click domes.
Customer service at Audicus was not able to help much in regards to our inquiry of whether custom moulds might improve the sound quality.
They offered to sell us extra tube/wires for $50 (wholesale!) suggesting that we would need this for making the moulds, according to a local audiologist this is not necessary.
Apparently, if the hearing impairment involve severe loss in high frequencies, custom moulds are recommended, this is what I have learned visiting various audiologist’s website.
So we will order new mould’s configured with the thin tube/wire and the audiologist will attach to the Canto aids.
Hopefully this will work. Otherwise we may be out $200 for the moulds, as I am not sure if the tube/wire is a standard size for all newer style aids.
I’ll repost on our situation.