I recently tried a pair of Eargo Max. I have mild to moderate hearing loss (which is what it was advertised for) and I thought they were too loud and too “bright” sounding (too much high frequency boost) even on the lowest of the 4 settings. Music sounded horrible on all settings, but not as bad on setting #1 (intended for phone use). My canals are also a bit narrow and I didn’t think they were comfortable, but I admit i didn’t wear them long enough to acclimate.
Customer service (in my experience) is superb, and the phone support I received was very professional. I spoke with US-based advisors with real names, individual email addresses and phone numbers (not an overseas call center, and I was treated as a person not a ticket number). They were great about communicating and follow-up. However, the lack of technical information and the saccharine-cute messaging in the documentation was more than a bit frustrating.
This is a one-size-fits-some product. It wasn’t right for me but I think it’s probably great for some people. No hassle about return. So my best advice is to try it if you want to, there is not much risk.
One other thing to note – they don’t tell you on the order page (because they don’t think you need to know?) but they ship UPS with signature REQUIRED. They also ship in a discrete box using a 3-letter company name so if you wanted to ship it to your place of work nobody would know it’s from Eargo. I wish I had known both of those things, because after several missed deliveries to my home I eventually had to go to the UPS depot (not nearby) where they were being held for signature. This was also very frustrating.