#1

Hi, so relieved to have found somewhere to ask a few questions!
I’ve had the nhs phonak Nathos auto m for a year now and have noticed when I walk near the magnets on my insect door curtains they play a musical tone! Can anyone tell me what this means. It doesn’t seem to change any settings.
Also I’ve been using some Bluetooth ear buds (Jaba elite 65t) to connect to my tv while also wearing my hearing aids and have noticed the hearing aids appear to turn off. Once I open and close them they come back on. Anyone any experience of this please or can offer any thoughts.

Many thanks.

#2

It’s likely to be the Reed switch in the hearing aids designed to pick up the magnetic field of your telephone. The chimes you can hear are the hearing aids toggling in and out of the AutoT/Autophone function.

#3

Get the audiologist to delete the Phone via telecoil program, then it’ll stop it happening.

#4

Thank you but my hearing aids are not connected to my phone as they don’t have Bluetooth. I’m just wondering if there is anything in the ear buds that might be affecting the hearing aids because of the close proximity. Because of COVID I have not been able to go back to the audiologist as first lockdown started 4 months after I got these which are my first pair. The tele loop was not turned on as she said I did not require that yet as my hearing loss is minimal at the moment. I don’t want to risk damaging the hearing aids and if i wear both I can still hear the room as well as speech on the TV.

#5

This system doesn’t use Bluetooth. It uses magnetic induction.

It’s the Reed switch inside the hearing aid toggling the program to allow input from an inductive coil/autoT function.

Hearing aid manufacturers actually supply a magnet to drop onto the handset of a conventional phone to activate this function. That’s why your magnetic curtains are setting it off.

#6

Telecoil and Bluetooth are two different things. Phonak automatically have the phone via telecoil on Phonak aids. You can’t get to the program via your program switch, it switches by using a magnet. That is why your curtains are activating it. Just get the audiologist to delete the program.

There is a public telecoil setting and a tv telecoil setting plus also the phone via telecoil. They are all for different things. You may not have the public telecoil setting but you definitely have the phone via telecoil setting as I had to delete that program on my Nathos Auto.

#7

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Can you see the phone via telecoil program? Can you see that it doesn’t have a number next to it? That’s because you can’t access it via your program button.

#8

Not wanting to seem thick but where do I find that programme? And how would I see what my hearing aids have been set up for? How would I connect them?
I fear getting in touch with the NHS audiologist who set them up and sent me off in October 2019 will be a long affair as local clinics are one day twice a month and it takes many months to get an appointment (without the current issues created by COVID). I was told how to get batteries and that was it. No check up nothing. I can go to the local hospital for new tubing (if clinic is running - again current measures suggest they won’t be for a while) and I can probably ask there. I asked about the T setting and was told it was switched off and it could be turned on as and when I needed it and that it didn’t have blue tooth “this is the NHS you know!” So little information. She really didn’t want to talk or explain anything which being new to hearing aids was not at all helpful.
I found most of what I know online but this forum seems to be the most helpful. Walking through the curtains isn’t a problem I just needed to know what it was and why. Also the issue of them turning off if I use the Bluetooth ear buds while wearing the aids. Is it damaging and why does it turn them off?
Really appreciate all the advice and help.